Contact Center Supervisor Sales - GCC (On-Site) Houston, TX
Core
Leads and coaches a sales-oriented contact center team to drive performance, ensure high-quality customer interactions, and meet sales goals.
Role type
Senior IC contact center supervisor (sales)
Builds
Sales performance and customer satisfaction for The Home Depot
Domain
Retail / Customer Service
Required skills
Team leadership, sales strategy execution, performance management, conflict resolution, operational oversight, stakeholder communication
Preferred skills
Microsoft Office Suite, Tableau, presentation software, 1+ years leadership experience
Technologies
Microsoft Office Suite, Tableau, PowerPoint
Responsibilities
Supervise daily contact center operations and associate productivity; Coach and develop associates on sales behaviors and customer engagement; Manage performance reviews, hiring, and corrective actions; Analyze department results and troubleshoot operational problems; Resolve escalated customer issues and inquiries.
Seniority
Senior, hands-on IC