Services License Manager
Core
Ensures The Home Depot At Home Services compliance with state and local regulatory license requirements, oversees Field compliance activities, and performs Service Provider jobsite quality and compliance audits.
Role type
Senior compliance manager (HVAC/Mechanical contractor licensing)
Builds
Compliance programs and audit processes for service providers
Domain
Home improvement retail / HVAC and mechanical contracting
Required skills
State and local regulatory licensing knowledge, HVAC or Mechanical Contractor licensing, trade standards compliance, jobsite quality auditing, data analysis, process improvement
Preferred skills
Relationships with state and local regulatory agencies, trade organizations, Microsoft Office Suite
Technologies
Microsoft Office Suite
Responsibilities
Ensure Service Providers comply with state and local regulatory contractor requirements (licensure, permitting, inspection); oversee Field compliance activities such as jobsite Quality Audits; perform duties to attain and maintain specific trade licenses; resolve customer complaints related to Services installations; meet with state and local officials to discuss compliance issues; perform ad hoc data analysis to identify risk and non-compliance areas.
Seniority
Senior, hands-on IC with leadership of a work group