Pro Experience Manager
Core
Oversee store standards, customer service, and operational processes for the Pro (professional contractor) team at The Home Depot, driving sales, loyalty, and signups while ensuring efficient customer flow and safe operations.
Role type
Senior retail operations manager (specialty Pro department)
Builds
In-store Pro customer experience, operational efficiency, and team performance
Domain
Retail / Home Improvement
Deliverable
product features
Required skills
Service leadership, inventory execution, order quality validation, performance management, safety compliance, staffing coverage, opening/closing operations
Preferred skills
Big box retail leadership experience, home improvement industry knowledge, merchandising experience
Technologies
hdPhone learning tools, Bravos, Homers
Responsibilities
Model and coach service standards for Pro customers; manage Pro area inventory and order accuracy; enforce safety procedures and correct hazards; perform Manager on Duty opening/closing and store readiness checks; coach and develop Pro team associates
Seniority
Senior, hands-on IC