Operations Experience Manager
Core
Store leadership role responsible for executing operational standards, leading order fulfillment, managing customer service, and overseeing safety and opening/closing procedures.
Role type
Senior IC retail operations manager
Builds
In-store operational excellence, customer experience, and team performance
Domain
Retail / Home Improvement
Deliverable
product features
Required skills
Operational execution, team leadership, customer service, safety compliance, inventory management, conflict resolution, performance coaching, scheduling, physical labor
Preferred skills
Big box retail experience, home improvement industry knowledge, merchandising experience
Technologies
HDPhone, Lift Equipment, PPE
Responsibilities
Lead order fulfillment workflows (picking, staging, loading), audit receiving procedures and delivery orders, coach associates on safety and service policies, manage opening/closing operations and store readiness, resolve customer concerns and associate issues, enforce safety standards and SOPs
Seniority
Senior, hands-on IC