Sr Manager Strategic Initiatives
Core
Provides strategic leadership and operational direction for HDIS field operations support, driving branch execution and optimizing workflows.
Role type
Senior Manager, Field Operations Support
Builds
Operational excellence metrics and customer satisfaction metrics across retail branches
Domain
Retail operations / Field service support
Deliverable
product features
Required skills
Strategic planning, team leadership, project governance, change management, data analytics, stakeholder management
Preferred skills
Cross-functional partnership building, talent development, operational change adoption, business case development
Technologies
N/A
Responsibilities
Develop communication plans and status reports for projects; Drive program governance including risk management and change practices; Manage team meetings and action item tracking; Control project scope, schedule, budget, and execution; Promote associate engagement and maintain inclusive environments
Seniority
Senior, hands-on IC with team management