UX Principal
Core
Enterprise UX Principal orchestrating complex service ecosystems, mapping end-to-end service blueprints, and aligning business strategy with human needs for The Home Depot's internal operations.
Role type
Senior IC Service Design / Enterprise UX Leader
Builds
Enterprise service architectures, experience maps, service blueprints, and scalable UX frameworks for associate and customer journeys.
Domain
Retail / Enterprise Operations / Service Design
Required skills
Service design, systems thinking, strategic UX leadership, cross-functional facilitation, executive influence, user research, information architecture, agile collaboration, change management, talent coaching
Preferred skills
10+ years of experience, leadership experience, deep agile software development knowledge
Technologies
Service blueprints, experience maps, OGSMs, OKRs
Responsibilities
Map and architect end-to-end service blueprints; lead high-ambiguity UX initiatives for enterprise domains; facilitate design thinking workshops with product and business leaders; drive UX practice alignment across product suites; coach and mentor junior UX resources; advocate for user insights to guide executive decision-making.
Seniority
Senior, hands-on IC with strategic leadership