Senior Manager, CX and Delivery Data Science
Core
Leading a team of data scientists and technical experts to improve customer and delivery experiences through AI, machine learning, and agentic solutions.
Role type
Senior Manager, Data Science & AI
Builds
Scalable intelligence-driven capabilities for proactive issue prevention, customer journey optimization, and operational efficiency
Domain
Retail / Customer Experience / AI & Machine Learning
Deliverable
production ML models | product features
Required skills
Predictive modeling, data mining, data analysis, team leadership, strategic roadmap development, cross-functional partnership, technical communication
Preferred skills
Generative AI, agentic workflows, intelligent decisioning, optimization, large-scale SQL queries, structured/unstructured data handling
Technologies
AI, machine learning, agentic workflows, SQL
Responsibilities
Provide leadership, mentorship, and coaching to direct reports; Prioritize and manage programs to ensure consistent execution and quality; Develop high-level strategy and optimize talent management; Participate in technical exploration and develop replicable solutions
Seniority
Senior, hands-on IC with people management
