Applied Science Manager, Amazon Customer Service
Core
Leading a team of applied scientists to build ML-powered matching and routing systems for Amazon Customer Service, optimizing agent-customer interactions at massive scale.
Role type
Senior IC science leadership (team lead)
Builds
ML-powered matching and routing systems for customer service
Domain
E-commerce / Customer Service / Machine Learning
Deliverable
production ML models
Required skills
Team leadership, ML strategy, Experiment design, Model validation, Hiring and talent development, Cross-functional partnership
Preferred skills
Deep learning, Computer vision, Complex software systems development
Technologies
NLP, Information Retrieval, Analytics, Embeddings, Optimization algorithms
Responsibilities
Build and lead a team of applied scientists, Own science strategy across workstreams, Bridge research and production, Establish scientific rigor standards, Hire and develop scientists, Partner with engineering and product leaders
Seniority
Senior, hands-on IC with team leadership