Senior ML Science Manager
Core
Managing and mentoring a team of 10+ ML scientists to define new ML products, research algorithms, and rapidly ship prototypes for customer-facing AI support agents.
Role type
Senior ML Science Manager (hands-on IC)
Builds
Production ML models and AI customer agents for service, sales, and ecommerce
Domain
AI / Machine Learning / Customer Support
Deliverable
production ML models
Required skills
Team leadership and mentoring, Applied ML and coding, Technical strategy and architecture, Product-focused execution, Ambiguity management, Recruitment
Preferred skills
Shipping user-facing ML products, Research environment experience, Deep expertise in NLP/Deep Learning/Reinforcement Learning, Data visualization and SQL, Software engineering practices
Technologies
Transformer neural networks, LLMs, Unsupervised clustering algorithms, Bayesian methods
Responsibilities
Managing and coaching a team of 10+ ML scientists, Collaborating with product and engineering leaders to shape team work, Enabling team productivity and reliability, Expanding the team and promoting its brand
Seniority
Senior, hands-on IC
