Branch Operations Manager, Conshohocken, PA
Core
Ensure branch operations efficiency and security while delivering exceptional customer experiences and fostering team member growth.
Role type
Branch Operations Manager
Builds
Operational efficiency, customer experience, and team performance within a physical banking branch
Domain
Financial Services / Retail Banking
Deliverable
product features
Required skills
Cash handling, Vault and ATM custodianship, Lobby management, Customer service, Risk control compliance, Audit log maintenance, Coaching and feedback, Data-driven decision making, Policy and regulation knowledge
Preferred skills
Microsoft Office proficiency
Technologies
Digital platforms, Microsoft Office products
Responsibilities
Assist customers with deposits, withdrawals, and payments; Oversee operational risk controls and safeguard branch assets; Manage lobby flow and customer engagement; Resolve customer issues promptly; Conduct cash counts and maintain audit logs; Support teller line and provide coaching; Engage customers via digital channels to promote self-service; Utilize data to improve branch performance; Assist colleagues in achieving developmental goals.
Seniority
Mid-level, hands-on IC