BRA Lider de Loja - Criciúma/SC
Core
Manage a retail branch (Loja) or call center (PAB) unit, driving commercial results, team performance, and customer experience excellence.
Role type
Retail Branch Leader / Store Manager
Builds
Retail banking services and financial solutions for individuals and businesses
Domain
Banking / Retail Finance
Deliverable
product features
Required skills
Team management, commercial sales, customer service, NPS management, regulatory compliance, business development, people leadership
Preferred skills
CPA 10 certification (ANBIMA), full degree, prior experience as Relationship Manager (PF or PJ), mobility for regional visits
Technologies
Banking regulations, CRM systems, sales tools
Responsibilities
Manage business unit operations and commercial opportunities, train and develop the team, supervise and assist customers, manage NPS and daily sales targets, ensure quality and regulatory compliance, visit the micro-region to acquire new clients, engage with the team
Seniority
Mid-level, hands-on IC