SOPORTE A PRODUCTOS FX L2 - SDS QRO.
Core
Provide L2 production support for FX e-Trading and Distribution systems, ensuring incidents are investigated, managed and resolved effectively.
Role type
L2 production support engineer (FX trading systems)
Builds
FX e-Trading and Distribution systems, Liquidity Providers, pricing engines, aggregation platforms
Domain
Financial services / Foreign Exchange
Required skills
FIX protocol, UNIX/Linux, Database, Network, SSL configuration, certificate management, conformance testing, incident management, Agile methodologies, vendor coordination, DR/BCP testing
Preferred skills
None stated
Technologies
FIX, UNIX, Linux, Database, Network, SSL, Confluence
Responsibilities
Perform start-of-day checks, continuous monitoring and regional handovers; deliver application support, maintenance and testing through Agile methodologies; track outstanding production issues and coordinate with technology, business and vendor teams; provide support for Liquidity Providers, pricing engines and aggregation platforms; perform client onboarding onto eCommerce / FX platforms; work with Network teams on SSL configuration/licensing and certificate renewals; work closely with UNIX/Linux, Database, Network, Market Data, Infrastructure and Firewall teams during outages and code/infrastructure changes; participate in bank-wide DR/BCP/isolation tests and site switches; support infrastructure changes, business checkouts, releases and failovers; document incidents, known issues, operating procedures and new processes; participate in weekend and on-call support rotas across different time zones
Seniority
Mid-level, hands-on IC