First Party Collections Representative
Core
Contact first-party past-due accounts via phone, chat, and email to negotiate payments, resolve discrepancies, and update records.
Role type
First Party Collections Representative
Builds
Debt recovery and account resolution for Service Corporation International customers
Domain
Funeral services / Finance & Accounting / Collections
Deliverable
client delivery
Required skills
persuasive communication, payment negotiation, account research, multi-channel communication (phone/chat/email), database management, skip tracing
Preferred skills
call center experience, accounts receivable, inside sales, customer retention, proprietary software proficiency
Technologies
MS Office Outlook, PCI compliant payment links, proprietary collections software
Responsibilities
respond to inbound automated calls for past-due accounts, negotiate payments and remove obstacles, post payments, research account discrepancies, utilize skip tracing, document conversation outcomes
Seniority
Entry-level, works under guidance with peer review