Senior Data Scientist & SanTalk Product Owner | S4 | Chief Data & AI Office | Milton Keynes
Core
Lead the development and delivery of customer-facing AI solutions across contact centres, chat, and digitally assisted channels while owning the UK SanTalk product vision and roadmap.
Role type
Senior IC Data Scientist & Product Owner (Conversational AI)
Builds
Customer-facing AI solutions (SanTalk) for contact centres and digital channels
Domain
Banking / Financial Services / Conversational AI
Deliverable
production ML models | product features
Required skills
Machine learning, Natural language processing, Generative AI, Product strategy, Roadmap management, Conversational AI design, Model evaluation, Stakeholder leadership
Preferred skills
Sierra platform experience, Contact centre operations knowledge, UK regulations (Consumer Duty), International team collaboration
Technologies
SanTalk, Sierra, OpenAI
Responsibilities
Define product vision, strategy, and roadmap for SanTalk; Translate business priorities into AI use cases and delivery plans; Influence Group platform development and feature proposals; Own end-to-end delivery, rollout, and operation of solutions; Provide technical direction to data science and engineering teams; Monitor solution performance and optimize outcomes; Manage delivery governance and risks in a regulated environment.
Seniority
Senior, hands-on IC with product ownership