Branch Operations Manager, Lebanon, PA
Core
Ensure branch operations efficiency and security while delivering exceptional customer experiences and fostering team member growth.
Role type
Branch Operations Manager
Builds
Operational stability and customer satisfaction at physical banking branches
Domain
Banking / Retail Finance
Deliverable
product features
Required skills
Cash handling, Vault and ATM custodianship, Lobby management, Customer issue resolution, Coaching and feedback delivery, Audit log maintenance, Data-driven decision making, Compliance and risk management, Digital platform engagement
Preferred skills
Microsoft Office proficiency
Technologies
Digital platforms, Microsoft Office
Responsibilities
Assist customers with deposits, withdrawals, and payments; Oversee operational risk controls and safeguard branch assets; Manage lobby flow and customer engagement; Resolve customer issues promptly; Conduct cash counts and maintain audit logs; Support teller line with coaching and feedback; Engage customers via digital channels to promote self-service; Assist colleagues in achieving developmental goals.
Seniority
Mid-level, hands-on IC