Senior Associate, Retail Design and Experience, New York, NY
Core
Shape and execute Santander's retail experience strategy across the U.S. branch network, supporting new branch formats and renovation programs to deliver a consistent, customer-centered physical experience.
Role type
Senior Associate, Retail Design & Experience (Physical/Digital Integration)
Builds
New branch formats, renovated physical locations, and consistent customer journeys across the U.S. network
Domain
Financial Services / Retail Design / Physical Experience
Deliverable
product features
Required skills
Project management, architectural drawing review, design standards development, vendor coordination, cross-functional collaboration, executive storytelling, benchmarking research
Preferred skills
In-house design team experience, AutoCAD, Adobe Creative Suite, 3D modeling, knowledge of finish/furniture vendors, building codes/ADA compliance, digital-physical intersection experience
Technologies
AutoCAD, Adobe Creative Suite (Illustrator, Photoshop), Microsoft Office Suite
Responsibilities
Support end-to-end execution of retail experience initiatives; maintain visibility into project scope, timelines, and risks; coordinate with architecture/design firms and contractors; create executive-ready presentations; conduct research on retail experience trends
Seniority
Senior, hands-on IC