Director, Supply Chain Customer Operations
Core
Own the strategy, governance, and performance of customer order management across a large, complex consumer products supply chain, driving automation and efficiency in the Order to Cash model.
Role type
Director, Supply Chain Customer Operations
Builds
Efficient, accurate, and scalable order execution ecosystem for consumer food brands
Domain
Consumer Food & Beverage / Supply Chain Operations
Required skills
Third-party managed services management, Order to Cash processes, Order management systems, Pricing validation, Change management, Lean/Six Sigma, Cross-functional leadership, ERP systems, Automation/RPA, KPI governance
Preferred skills
MBA, Large consumer products experience, Food & beverage industry, Advanced ERP knowledge
Technologies
SAP, RPA, Order Management Systems
Responsibilities
Manage third-party partners for daily order processing and establish SLAs/KPIs, Define enterprise supply chain policies for ordering behavior and pricing compliance, Lead order management technology roadmap and modernization, Drive continuous improvement in order accuracy and lead times, Lead and develop a team of 17+ customer operations leaders
Seniority
Director, strategic leadership with hands-on operational oversight