Supervisor II, HR Solutions
Core
Provide day-to-day leadership for a team delivering HR services and support across the organization, ensuring operational excellence and service delivery outcomes.
Role type
HR Solutions Supervisor (Team Lead)
Builds
HR service delivery and support operations
Domain
Human Resources / Shared Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, performance management, process optimization, workflow coordination, training development, stakeholder collaboration
Preferred skills
Workday, ServiceNow, team development (8-10+ employees), HR Shared Services knowledge, analytical problem-solving, employee relations
Technologies
Workday, ServiceNow
Responsibilities
Supervise employees and coordinate daily workflow, monitor and optimize HRS processes, ensure appropriate staffing levels, provide solutions for Tier 1 inquiries, develop and deliver training content
Seniority
Mid-level, hands-on IC with team management