Manager, Enterprise Knowledge Management Tech Service Agent
Core
Leading enterprise-wide Knowledge Management (KM) to ensure content health, strategic alignment, and adoption of AI Assistants for customer self-service.
Role type
Manager, Enterprise Knowledge Management
Builds
Enterprise knowledge base supporting AI Assistants and Customer Innovation Technical Service teams
Domain
Food & Beverage / Knowledge Management / Digital Transformation
Deliverable
production ML models | product features
Required skills
Knowledge Management program leadership, content governance, stakeholder engagement, change leadership, AI/ML technology assessment, cross-functional collaboration
Preferred skills
Master's degree in Information Science or Business, experience in complex global organizations
Technologies
AI KM platforms, CRM, self-service portals
Responsibilities
Champion and coordinate the enterprise KM program; Establish and maintain content standards and workflows; Develop communication plans to secure stakeholder buy-in; Optimize KM practices using analytics and feedback; Collaborate with IT and Go-to-Market teams on technology integration; Assess and recommend AI KM technology solutions
Seniority
Manager, hands-on IC
