Manager, Enterprise Knowledge Management Tech Service Agent

2 LocationsFull-time2026-06-30 → 2026-11-10

Hybrid · United States

Core

Leading enterprise-wide Knowledge Management (KM) to ensure content health, strategic alignment, and adoption of AI Assistants for customer self-service.

Role type

Manager, Enterprise Knowledge Management

Builds

Enterprise knowledge base supporting AI Assistants and Customer Innovation Technical Service teams

Domain

Food & Beverage / Knowledge Management / Digital Transformation

Deliverable

production ML models | product features

Required skills

Knowledge Management program leadership, content governance, stakeholder engagement, change leadership, AI/ML technology assessment, cross-functional collaboration

Preferred skills

Master's degree in Information Science or Business, experience in complex global organizations

Technologies

AI KM platforms, CRM, self-service portals

Responsibilities

Champion and coordinate the enterprise KM program; Establish and maintain content standards and workflows; Develop communication plans to secure stakeholder buy-in; Optimize KM practices using analytics and feedback; Collaborate with IT and Go-to-Market teams on technology integration; Assess and recommend AI KM technology solutions

Seniority

Manager, hands-on IC

About Ingredion

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.