Software Support Specialist - College and Career Readiness
Core
Provide Level I/II technical support and system integration for college and career readiness software to district staff and students.
Role type
Software Support Specialist
Builds
College and career readiness software systems and data integration
Domain
Education Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Software support, System integration, Data extraction, Training delivery, Vendor collaboration, Documentation maintenance
Preferred skills
Project management, Professional development coordination
Technologies
Infinite Campus, Microsoft Office, Google Suite
Responsibilities
Provide Level I/II support for the district college and career readiness software. Support Student Success Directors with support plan software integration and data extraction. Assist with training sessions for district staff. Collaborate with the vendor to discuss improvements and updates. Collaborate with the Information Technology office to develop system data integration. Maintain knowledge base and self-support resources.
Seniority
Individual Contributor