EDI Helpdesk Support
Core
Frontline help desk support for EDI batch and real-time trading partners, investigating user issues, identifying root causes, and delivering solutions for electronic claim, eligibility, and remittance processes.
Role type
EDI Helpdesk Support Specialist
Builds
Electronic transaction and connectivity solutions for trading partners
Domain
Healthcare / EDI (Electronic Data Interchange)
Deliverable
client delivery
Required skills
EDI technical support, root cause analysis, HIPAA compliance, web portal training, incident tracking, system monitoring, process improvement
Preferred skills
Bachelor's or advanced degree, 5+ years experience in related field
Technologies
Security Web portal, EDI production systems, inquiry tracking database
Responsibilities
Respond to help desk questions about EDI procedures and protocols, serve as first point of resolution for transaction and connectivity issues, analyze complex application failures and determine escalation priorities, train users on web portal functionality, maintain accurate records in the inquiry tracking database, monitor EDI production systems for compliance and error rates, ensure compliance with state, federal, and HIPAA regulations
Seniority
Mid-level, hands-on IC
