Major Incident Analyst II
Core
Lead rapid response efforts to restore critical systems during major incidents in a 24x7 healthcare environment, coordinating cross-functional teams to ensure patient safety and system stability.
Role type
Senior Major Incident Manager (IT Operations)
Builds
Restored critical healthcare systems and improved IT Service Management processes
Domain
Healthcare IT / IT Operations / Incident Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Major Incident Management, ITSM frameworks, cross-functional team coordination, high-pressure decision making, incident documentation, process improvement, KPI tracking, training and mentoring
Preferred skills
ITIL Certification, experience in Operations Command Center or NOC environment, experience as Major Incident Manager
Technologies
ITSM tools, incident management platforms
Responsibilities
Lead response during major incidents, coordinate cross-functional teams, capture detailed incident timelines, track key metrics and produce KPIs, identify process improvements, train and support teams on incident processes
Seniority
Senior, hands-on IC with leadership responsibilities
