Principal Product Manager, CX AI & Automation
Core
Strategic owner for re-architecting customer experience operations using generative and agentic AI, establishing governance, and driving parallel-track delivery of AI solutions.
Role type
Principal Product Manager (AI/Agentic CX)
Builds
Agentic AI workflows, customer journey re-architectures, and governed AI solution portfolios
Domain
Cybersecurity / Customer Experience / Generative AI
Deliverable
production ML models
Required skills
Agentic AI strategy, customer lifecycle re-architecture, AI governance, build-vs-buy decisions, technical prototyping, enterprise AI delivery, LLMs and agent orchestration, ROI measurement
Preferred skills
Software development background, executive communication, cross-functional influence
Technologies
Large language models, agents, multi-agent orchestration, retrieval-augmented generation, conversational AI, intelligent document processing
Responsibilities
Own AI product strategy and roadmap for CX; Map current-state customer journeys and workflows; Define target-state journeys built around agents; Establish intake and approval paths for AI solutions; Drive parallel-track delivery and independent prototyping; Report on adoption and realized ROI
Seniority
Principal, hands-on IC
