Technical Support Engineer III
Core
Provide remote technical assistance and troubleshoot hardware/software issues for F5 network products and technologies.
Role type
Senior IC technical support engineer (network)
Builds
Customer resolutions and knowledge base articles
Domain
Cybersecurity / Network Infrastructure
Deliverable
client delivery
Required skills
Network protocols (TCP/IP, OSI, DNS, VLANs, Routing), Linux/UNIX administration, Windows OS, Virtualization (VMware), Cryptography, SSL, Network Security concepts, CRM systems
Preferred skills
Service Cloud, High availability architectures, Application Firewalls, DDoS mitigation, Web Application Security
Technologies
F5 BIG-IP, Redhat, VMware, Service Cloud
Responsibilities
Troubleshoot and resolve complex network issues using data analysis, Manage case escalations to engineering while maintaining customer communication, Create and improve Knowledge Base articles, Participate in ongoing product training
Seniority
Mid-level, hands-on IC
