Team Leader - Civil Registry
Core
Coordinate service ordering, delivery, and payment; process claims and data; resolve complaints; and lead daily site operations.
Role type
Team Leader - Civil Registry
Builds
Client service delivery and operational processes
Domain
Administrative services / Claims processing
Required skills
Data entry, Claims processing, Troubleshooting, Process improvement, Team coaching, Project coordination
Responsibilities
Liaise with stakeholders to coordinate service ordering and delivery; Perform administrative duties including data entry and claims processing; Ensure transactions are processed accurately within quality targets; Troubleshoot data processing issues; Serve as point of contact for complaints; Identify process improvements; Coordinate daily site operational activities; Provide coaching to team members; Lead or participate in projects for new initiatives or client onboarding.