Assoc Tech Field Eng - Canberra ACT
On-site
Core
Provide hands-on onsite support for desktops, laptops, monitors, software, and peripherals, including installation, maintenance, troubleshooting, and repair.
Role type
Associate Technical Field Engineer
Builds
IT equipment and devices for customer environments
Domain
IT Infrastructure / Desktop Support
Required skills
PC hardware knowledge, Windows OS, peripheral management, troubleshooting, IMAC (moves, adds, changes), incident management, SLA adherence
Preferred skills
1 year of IT support or field engineering experience, proactive attitude, willingness to learn
Responsibilities
Install, maintain, troubleshoot, and repair IT equipment; complete basic IMAC tasks; assist with network, server, and application testing; manage incidents and service requests to meet SLA targets; deliver onsite customer support.