Computer & Server Field Technician in Richmond, VA
Core
Provides full range of field engineering support for large/complex clients, taking complete ownership of onsite service activity including advanced maintenance, low-complexity installation, and resolving client problems.
Role type
Senior IC field technician
Builds
Onsite service delivery and client system stability
Domain
IT Infrastructure / Field Services
Required skills
Advanced troubleshooting, system maintenance, installation, technical documentation, process improvement, team collaboration, client communication
Preferred skills
Technical certification, Associate Degree
Technologies
Enterprise hardware, client systems
Responsibilities
Perform advanced-level maintenance on all products, conduct scheduled installs, resolve client problems using advanced tools, identify and resolve systemic issues within the team, contribute to client services metrics reporting, monitor technical and process issues, provide technical feedback to improve service delivery
Seniority
Mid-level, hands-on IC