Customer Service Desk Agent - (Mortgage Support) in Blue Bell, PA

Blue Bell, PA, United States of America💼 Full-time🗓 2026-09-24 → 2026-09-26

Core

Answering and routing customer calls, diagnosing issues, and providing real-time solutions for mortgage-related inquiries.

Role type

Customer Service Desk Agent (Mortgage Support)

Builds

Customer support interactions and resolved service issues

Domain

Financial Services / Mortgage

Deliverable

client delivery

Required skills

Call routing, problem diagnosis, CRM documentation, script adherence, complaint resolution, multitasking, outbound calling

Preferred skills

Technical certification, Associate Degree, 1-2 years call center experience

Responsibilities

Answering inbound calls, making outbound calls, resolving customer complaints, documenting interactions in CRM, managing call escalations, meeting performance targets (AHT, FCR)

Seniority

Entry-level to Junior, hands-on IC

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About Unisys

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.