Service Desk Supervisor
Core
Supervises Service Desk teams, directs daily activities, acts as an escalation point, and ensures SLA compliance.
Role type
Service Desk Supervisor
Builds
Service Desk operations and team capabilities
Domain
IT Service Management
Deliverable
dashboards & analysis
Required skills
Team supervision, Escalation management, Mentoring, SLA monitoring, Trend analysis
Preferred skills
Retail industry experience, ITIL Certification