Service Mgmt Sr. Analyst

Canberra, ACT, Australia💼 Full-time🗓 2026-10-01 → 2026-10-06

Security clearance required

Core

Supports Service Management delivery for an account across ITIL-aligned practices, focusing on governance, reporting, stakeholder engagement, and continuous improvement.

Role type

Senior IC Service Management Analyst (via careerplan.io/jobs/REQ575980-1-service-mgmt-sr-analyst-at-unisys)

Builds

Reliable service data, operational visibility, and compliant service outcomes

Domain

IT Service Management / IT Asset Management

Deliverable

dashboards & analysis

Required skills

ITIL Service Management processes, IT Asset Management, Configuration Management, CMDB practices, governance, reporting, stakeholder engagement

Preferred skills

ITIL 4 Foundation certification

Technologies

ServiceNow, CMDB

Responsibilities

Maintain service and configuration relationships within the CMDB; Support ServiceNow data quality; Support account governance, reporting, compliance reviews, and audits; Support service restoration, problem analysis, and change governance; Coordinate with client stakeholders, delivery teams, and vendors; Identify and support improvements to Service Management processes and data quality.

Seniority

Senior, hands-on IC

About Unisys

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.