Specialist II, IT Project/Product Management
Core
Govern and improve enterprise Configuration Management (CM) practice and ServiceNow CMDB data quality, usability, and operational value.
Role type
Specialist II, IT Project/Product Management (Configuration Management)
Builds
Reliable configuration information for incident, change, asset, and service portfolio management processes.
Domain
IT Service Management / Enterprise Architecture
Deliverable
dashboards & analysis
Required skills
CMDB governance, data quality remediation, ServiceNow CSDM, service modeling, CI lifecycle management, stakeholder coordination, audit compliance, process optimization
Preferred skills
ServiceNow certifications, ITIL 4 Foundation, complex enterprise environment experience
Technologies
ServiceNow, CMDB Health, CSDM
Responsibilities
Support and continuously improve Configuration Management governance, standards, processes, and controls; Drive CMDB data quality by identifying and coordinating remediation; Facilitate governance reviews and manage exceptions; Support ServiceNow CSDM adoption and service modeling; Ensure effective integration of CMDB data across ITSM processes; Coordinate with cross-functional stakeholders to resolve configuration gaps; Support audit, risk, and compliance activities; Develop and deliver dashboards and reports on CMDB health.
Seniority
Specialist II, experienced IC