Director, US & Canada Enterprise and Data Center Field Services
Core
Lead US & Canada Enterprise & Data Center Field Services operations, ensuring delivery excellence across enterprise infrastructure, data center, networking, server, storage, and advanced field engineering services.
Role type
Senior field engineering leadership (Director)
Builds
Enterprise infrastructure, data center, networking, server, storage, and advanced field engineering services
Domain
Enterprise IT infrastructure and Data Center Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Field services leadership, Managed services leadership, Infrastructure support operations, Data center operations, Server & storage support, Network infrastructure support, Critical facility technologies, Advanced field engineering, Workforce management, Financial performance management, Executive customer relationship management
Preferred skills
Master's degree, Strategic enterprise account management, Succession planning
Technologies
Enterprise infrastructure, Data center technologies, Networking, Server, Storage
Responsibilities
Direct US&C Enterprise & Data Center Field Services operations, Drive attainment of operational and service level commitments, Lead resolution of critical customer and business escalations, Own regional operational performance including productivity and profitability, Lead a geographically dispersed workforce of employees and subcontractors, Establish and maintain executive-level relationships with strategic customers, Use operational metrics and analytics to drive accountability and continuous improvement
