Data Center Operations Director

## About the role As a Data Center Operations Director your responsibilities will include: - Empower a culture of safety, security and compliance in all aspects of data center operations - Accountable for the ongoing IT and Critical Environment (Mechanical and Electrical sytems) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments - Responsible for ensuring the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth within your Metro - This will include leading incident management calls with customers and senior leadership, the timely resolution of incidents, post-incident reviews, and the implementation of improvement plans - Ensure financial management of your metro including the development of detailed budgets, forecasts, and management of operational and capital spend - Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams - Collaborate with global and regional management teams and contribute to improvement programs - Lead through change by bringing clarity, generating energy, and delivering success ## Requirements - Degree, Diploma or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure). - 5+ years experience leading, directly managing, and influencing a diverse organization of full-time employees across multiple disciplines and platforms. - 7+ years' enterprise-level experience managing large scale and complex projects/programs AND 7+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 7+ years' experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $5M+. - Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field. - 7+ years' experience leading diverse, technical workforce OR 10+ years' experience managing global and virtual teams. - These requirements include, but are not limited to the following specialized security screenings: