Master Tech Field Eng
Core
Installing, diagnosing, maintaining, and servicing computer-related products (desktops, laptops, printers, peripherals) and providing Level 2/3 IT support at client locations.
Role type
Senior IC field engineer (IT support)
Builds
End User Productivity and Service Desk Equipment and Systems
Domain
IT infrastructure and hardware support
Deliverable
physical/clinical work
Required skills
hardware installation and repair, Level 2/3 troubleshooting, remote and on-site support, incident and request management, customer service, time management, problem-solving
Preferred skills
experience delivering IT support services with KPIs, analytical mindset, career interest in IT
Technologies
desktops, laptops, printers, peripherals, headsets, smartphones, tablets
Responsibilities
Install, repair, and maintain End User Productivity and Service Desk Equipment; Provide Level 2 and Level 3 support for incidents and service requests; Manage physical support for client-supplied devices; Open records for incidents and requests on behalf of End Users; Provide a 'service hub' with dedicated support staff during business hours.
Seniority
Senior, hands-on IC
