Modern Device Management Engineer
Core
Administer and support Microsoft Intune for enterprise-managed endpoints, including device enrolment, configuration profiles, compliance policies, security baselines, and Windows Autopilot provisioning.
Role type
Senior IC endpoint management engineer (Modern Workplace)
Builds
Enterprise endpoint management services and digital employee experience monitoring
Domain
IT Operations / Endpoint Management / Modern Workplace
Required skills
Microsoft Intune, Windows endpoint management, Windows Autopilot, Nexthink, ServiceNow, ITIL processes, root-cause analysis, incident management, automation, self-service support
Preferred skills
Microsoft Endpoint Administrator Associate (MD-102), Nexthink certification, SCCM/Intune co-management experience, Arabic language capability
Technologies
Microsoft Intune, Windows Autopilot, Nexthink, ServiceNow, SCCM
Responsibilities
Administer Microsoft Intune for enterprise-managed endpoints; Support device enrolment, configuration profiles, compliance policies and security baselines; Support Windows Autopilot provisioning and associated device lifecycle activities; Monitor device compliance and endpoint health and remediate or escalate identified issues; Support application deployment, software updates and Windows update management; Troubleshoot device enrolment failures, policy conflicts, application deployment failures and other endpoint-management issues; Use Nexthink endpoint analytics to investigate device health, performance and digital employee experience issues; Support proactive identification of endpoint issues through Nexthink; Support approved Nexthink Remote Actions and automated remediation activities; Assist with operational dashboards and reporting relating to device health and compliance; Support Barista digital-support and self-service capabilities; Identify repetitive endpoint-support activities that could be addressed through knowledge, automation, self-service or proactive remediation; Resolve assigned incidents and service requests or escalate complex issues as appropriate; Participate in problem determination and root-cause-analysis activities; Maintain operational documentation, knowledge articles, and support procedures; Work with Service Desk, security, endpoint, infrastructure, and other resolver teams; Participate in knowledge transfer and operational-readiness activities where required
Seniority
Senior, hands-on IC
