Field Engineer Technician
Core
Installs, repairs, and provides technical maintenance for PC products and component hardware and software at customer locations.
Role type
Field Engineer Technician
Builds
Onsite service activities and system upgrades for large and complex clients
Domain
IT Hardware & Field Services
Deliverable
client delivery
Required skills
PC hardware installation, system repair, technical maintenance, customer interaction, administrative scheduling, advanced troubleshooting
Preferred skills
Technical certification, Associate Degree, experience with complex client environments
Technologies
PC products, component hardware, software
Responsibilities
Perform advanced-level maintenance on all products, resolve customer issues using advanced tools, provide technical feedback to improve service delivery, identify and resolve systemic issues, assist other team members with technical expertise, monitor technical issues and recommend service improvements
Seniority
Mid-level, hands-on IC