CMDB & Service Mapping Analyst - Senior Engineer IT Asset Management
Core
Builds, maintains, and validates ServiceNow service maps and CMDB data to ensure accurate CI relationships, service visibility, and alignment with CSDM standards.
Role type
Senior IC CMDB & Service Mapping Analyst
Builds
ServiceNow service maps, CMDB records, and operational reports
Domain
IT Service Management (ITSM) / Configuration Management Database (CMDB)
Required skills
ServiceNow CMDB, ServiceNow Discovery, CSDM standards, CI lifecycle management, dependency mapping, infrastructure knowledge, cloud platforms, ITSM processes
Preferred skills
Stakeholder engagement, analytical troubleshooting
Technologies
ServiceNow, CSDM
Responsibilities
Build, maintain, and support ServiceNow service maps; Manage CMDB data quality, CI relationships, reconciliation exceptions, and remediation; Validate service dependencies with owners and SMEs; Support Discovery operations and investigate mapping issues; Perform service map reviews, certification, and periodic validation; Produce operational reports and support governance/audit requirements
Seniority
Senior, hands-on IC
