Level 3 NOC Lead – Network Focus (Team Lead)
Core
Senior network engineering oversight, operational leadership, and escalation management within a 24×7 NOC, serving as the primary escalation point for complex network issues.
Role type
Senior IC Network Operations Center (NOC) Lead
Builds
Network monitoring, alert triage, proactive remediation, and incident resolution for customer environments.
Domain
IT Operations / Network Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network engineering (routing, switching, firewalls, VPN, load balancing), Incident management, Root cause analysis, Team leadership, Runbook/SOP management, Shift handoff management
Preferred skills
Cyber Backup environment expertise, Cross-domain coordination (Windows/Linux), Process improvement
Technologies
Routing protocols, Switching technologies, Firewalls, VPN, Load balancers, NOC monitoring tools
Responsibilities
Serve as highest on-shift escalation point for complex network issues; Oversee daily NOC operations for monitoring and alert triage; Own major network incidents from detection through resolution; Provide daily guidance, coaching, and technical mentorship to Level 1 and 2 staff; Review and approve runbooks and how-to guides created by Level 2 staff; Ensure 24×7 coverage, shift handoff quality, and operational continuity.
Seniority
Senior, hands-on IC with team leadership
