Infrastructure Engineering Associate Advisor - HIH – Evernorth
Core
Support the operation and performance of Cigna's enterprise network, including security operations, remote site operations, and global network operations.
Role type
Senior Network Infrastructure Operations Engineer
Builds
Enterprise network infrastructure, security operations, and remote site operations
Domain
Healthcare / Network Infrastructure
Deliverable
infrastructure
Required skills
Network troubleshooting, incident triage, change management, monitoring and event management, vendor oversight, technical documentation, vulnerability management
Preferred skills
Cisco ACI, F5 load balancers, Palo Alto/Fortinet/Cisco ASA firewalls, Zscaler/Palo Alto Prisma Access, Python scripting
Technologies
Cisco (SDWAN, LAN, WLAN), Wireshark, tcpdump, SNMP, syslog, NetFlow, Service Now
Responsibilities
Perform initial investigation and triage for network tickets and alerts, resolve vulnerabilities, provide technical support on incident calls, troubleshoot complex/multitier issues, escalate incidents to higher tiers, monitor and manage network events, log and document changes/incidents, plan and oversee network change activity, report key performance metrics
Seniority
Senior, hands-on IC
