XMO Proactive Engineer
Core
Analyze data from Digital Experience Management tools to identify challenges and implement automations/remediations to enhance the digital employee experience.
Role type
Proactive Engineer (Data Analysis & Automation Implementation)
Builds
Automation scripts, remediation strategies, and monthly Experience Level Reports (XLR)
Domain
IT Operations / Digital Employee Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Data analysis, Business analysis, Endpoint troubleshooting (Windows/Mac), Excel, PowerPoint, Zscaler platform usage, ServiceNow, SCCM
Preferred skills
PowerBI, ADO, Nexthink, SCCM/Intune/JAMF, Scripting/Programming
Technologies
Zscaler, ServiceNow, SCCM, Excel, PowerPoint, PowerBI, ADO, Nexthink, Intune, JAMF
Responsibilities
Gather and analyze data from Digital Experience Management tools to identify challenges; Collaborate with automation team to design and implement remediation strategies; Create test scenarios and execute tests for automation initiatives; Develop and maintain documentation for workflows and SOPs; Assist in preparing and presenting monthly Experience Level Reports (XLR) to customers; Act as a subject matter expert on digital employee experience tools.
Seniority
Mid-level (4-6 years experience)
