Business Analyst
Core
Support deployment and BAU activities for DWS SEA Platform solutions by translating business needs into technical solutions and implementation plans.
Role type
Business Analyst (Deployment & Onboarding)
Builds
End-to-end customer onboarding workflows and platform integration solutions for DWS SEA Platform
Domain
IT Services / Deployment / Onboarding
Required skills
System architecture understanding, IT Service Desk operations, Process mapping and diagramming, User story creation, Technical requirement translation, ITSM platform usage, API and system integration knowledge, CI/CD principles
Preferred skills
Experience with AI tools and Large Language Models (LLMs)
Technologies
Visio, ServiceNow, Freshworks, BMC Helix
Responsibilities
Partner with Deployment teams to support end-to-end customer onboarding, Translate customer-specific business needs into clear technical requirements, Create and maintain user stories and onboarding workflows, Develop process flows and system diagrams, Act as a liaison between technical and customer-facing teams, Support configuration and integration of platform components, Analyze solutions performance and product metrics, Identify and drive automation opportunities, Operate within ITSM/Service Desk environments for onboarding incidents
Seniority
Mid-Senior, hands-on IC