Dutch-speaking Knowledge Manager
Core
Own and manage the IT Service Desk and End User Knowledgebase (KB), ensuring accurate updates and integrating KB with automation tools.
Role type
Knowledge Manager (IT Service Desk)
Builds
Knowledgebase articles and reporting for multiple clients
Domain
IT Service Management / Knowledge Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ITIL Foundation certification, ServiceNow proficiency, IT Service Desk Level 1 processes, content structuring and rewriting, basic project management
Preferred skills
GenAI and AI technologies awareness, Dutch language proficiency, Bachelor's degree, 2+ years IT Service Desk Level 1 experience
Technologies
ServiceNow, Automation tools
Responsibilities
Manage Knowledgebase Articles across multiple clients, research knowledge requirements, generate reporting, communicate with key stakeholders, proactively run small projects to support end-user experience excellence, integrate Knowledgebase with Automation tools
Seniority
Mid-level, hands-on IC
