Field Engineer for Enterprise and High-End Storage (HES)
Core
Field Engineer providing on-site and remote break/fix diagnostics, repair, and implementation support for enterprise servers and high-end storage infrastructure.
Role type
Field Engineer (Enterprise & High-End Storage)
Builds
Enterprise server and storage platform infrastructure
Domain
IT Infrastructure / Enterprise Storage
Deliverable
physical/clinical work
Required skills
Break/fix diagnostics, hardware installation, configuration, validation, post-installation stabilization, Sev 1 troubleshooting, escalation coordination, remote support, advanced diagnostic tools usage, service documentation
Preferred skills
Technical certifications, product knowledge of enterprise platforms
Technologies
Enterprise servers, storage platforms, operating systems
Responsibilities
Perform break/fix diagnostics and repair for enterprise servers and storage platforms, Execute installations and implementations of enterprise hardware and storage solutions, Provide technical support for critical service events (Sev 1), Deliver technical support to strategic enterprise and hyperscale customers, Provide on-site and remote support across Bogotá and nationwide locations, Collaborate with engineering teams and vendors to resolve escalated incidents, Maintain accurate service documentation and ticket closure
Seniority
Mid-level (4-6 years experience)