Assistant Manager - Ops Coordination
Core
Drive day-to-day operational excellence across client sites in a designated city cluster, ensuring efficient service delivery and high customer satisfaction.
Role type
Assistant Manager, Operations Coordination
Builds
Seamless service delivery for commercial real estate clients
Domain
Commercial Real Estate / Facilities Management
Required skills
Operational strategy, budget management, vendor relationship management, KPI monitoring, process improvement (Lean/Kaizen), compliance & safety, financial reporting, data analysis
Preferred skills
Commercial real estate experience, skilled trades background, technology application
Technologies
SINT, Slack, operational dashboards, scorecards
Responsibilities
Lead daily operations across assigned city client sites; Manage city-level operational budgets and cost optimization; Monitor performance metrics and KPIs; Serve as primary on-site point of contact for clients and stakeholders; Manage third-party vendor relationships and performance; Implement operational processes and SOPs; Conduct quality audits and site inspections; Prepare operational reports and presentations for leadership; Analyze customer sentiment and repeat concerns; Support strategic planning and business development initiatives.
Seniority
Assistant Manager, hands-on leadership