Site Operations Manager
Core
Overseeing and optimizing hard and soft services vendors for a global client's sites, ensuring service quality and operational excellence.
Role type
Senior IC facilities management professional (vendor management)
Builds
Operational excellence for a global CRM and AI software company's sites
Domain
Commercial real estate / Facilities management
Required skills
Vendor management, contract management, SLA/KPI definition, performance auditing, stakeholder communication, problem-solving, site operational planning
Preferred skills
Facility management software proficiency, cost optimization, budget management, project management methodologies, lean management principles
Responsibilities
Managing and coordinating activities of hard and soft services vendors, conducting performance reviews and quality audits, negotiating vendor contracts, resolving vendor-related escalations, analyzing vendor performance data, collaborating with procurement teams
Seniority
Senior, hands-on IC
