Operations Director
Core
Strategic leadership and operational excellence for integrated facilities management delivery across multiple service lines, sites, and geographies, ensuring seamless service, business continuity, and client satisfaction.
Role type
Senior leadership IC (Operations Director)
Builds
Integrated facilities management services (hard and soft services), operational standards, and client service delivery
Domain
Commercial real estate / Facilities Management
Required skills
Strategic planning, account management, financial management, contract negotiation, vendor management, risk management, team leadership, operational excellence, sustainability initiatives, emergency response coordination
Preferred skills
Experience in commercial real estate, skilled trades, or technology; ability to manage diverse responsibilities across different timeframes
Technologies
None explicitly stated
Responsibilities
Act as primary point of contact for all account matters; develop and execute annual account business plans; manage all building-related technical and service contracts; oversee integrated facilities management services including hard and soft services; manage third-party and subcontractor performance; ensure compliance with contract requirements and effective management of operational risk; lead benchmarking of facilities services across sites and geographies; drive asset reliability and maintenance optimization initiatives; provide 24/7 emergency call support and site attendance as required
Seniority
Senior, hands-on IC