CMDB Product Owner
Core
Lead the transformation of JLL's Configuration Management Database (CMDB) from a technical asset repository into a trusted, governed source of service and configuration data that supports incident, problem, change, and risk decisions.
Role type
Senior Product Owner (IT Service Management & Data Governance)
Builds
A service-oriented CMDB data model and governance framework supporting modern application development, IT operations, and AI automation.
Domain
Commercial Real Estate / IT Service Management (ITSM) / Data Governance
Required skills
Data science and data management, CMDB/asset configuration data expertise, ITSM/ITIL 4 fluency, AI and agentic AI modernization, SQL, Python, BI/reporting tools, ServiceNow CSDM, RACI model design, data quality monitoring, stakeholder management, critical thinking.
Preferred skills
Experience with hybrid/multicloud infrastructure, container/serverless environments, vendor/MSP governance, executive communication.
Technologies
ServiceNow, SQL, Python, Power BI, Tableau, ServiceNow Performance Analytics
Responsibilities
Define and communicate CMDB data governance policies and CI ownership rules; Evolve the CMDB to a service-oriented data model aligned with business services; Lead strategy for automated CI discovery and dependency mapping; Ensure CI records support AI and agentic automation decisions; Apply ITIL 4 and industry frameworks pragmatically to JLL's business; Report CMDB health and data-quality metrics to leadership.
Seniority
Senior, hands-on IC
