Change Management Process Owner
Core
Lead the transformation of Change Enablement from a traditional gatekeeping function into a modern, service-oriented practice supporting agile, DevOps, and enterprise AI adoption across a Fortune 200 organization.
Role type
Director-level Change Enablement Process Owner
Builds
Enterprise Change Enablement policy, process design, compliance frameworks, and AI-enabled change workflows
Domain
IT Service Management (ITSM) / Enterprise IT Operations
Deliverable
production ML models
Required skills
ITIL 4 Change Enablement expertise, AI and agentic AI implementation, enterprise governance, policy design, stakeholder management, audit and compliance, process modernization, risk assessment
Preferred skills
DevOps integration, CI/CD pipeline governance, vendor evaluation, cultural transformation
Technologies
ITSM systems, AI/Agentic AI platforms, CI/CD pipelines
Responsibilities
Own and evolve enterprise Change Enablement policy and standards; enforce compliance across in-house teams and MSP partners; approve process exceptions and waivers; design and deploy AI-enabled change workflows; conduct periodic process-adherence audits; report process health metrics to leadership; align Change Enablement with Problem, Release, and Configuration Management.
Seniority
Director, hands-on IC