Workplace Manager
Core
Managing IFM vendor performance, contracts, and KPIs for commercial real estate sites while supporting on-site client operations and soft services delivery.
Role type
Senior IC Workplace Manager (Facilities Management)
Builds
Operational facilities services and customer experience initiatives for commercial building occupants
Domain
Commercial Real Estate / Facility Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Vendor and contract management, Key Performance Indicator (KPI) tracking, Environmental Health and Safety (EHS) compliance, Soft services operations management, Team leadership and performance management, Stakeholder relationship building, Gap analysis and PPM scheduling, Sustainability and sourcing strategy
Preferred skills
Quality management system experience, EHS accreditations, Facilities Management industry qualifications, Procurement project experience
Technologies
Leesman platform, Master Service Agreement (MSA) systems
Responsibilities
Manage assigned support staff and subcontractors to deliver against contracts; Liaise with occupiers and client Site Leads for day-to-day building operations; Ensure compliance with Environmental Health and Safety regulations; Drive performance based on client KPIs; Support resolution of soft services issues and escalate when necessary; Develop team skills and competencies; Monitor and increase customer satisfaction; Conduct gap analyses of PPM schedules against site assets; Support sustainability and sourcing initiatives.
Seniority
Senior, hands-on IC
