Team Lead, Booking
Core
Lead a team of Valuer Reports Support Officers to manage the end-to-end workflow lifecycle of valuation appointments, ensuring timely job actioning, accurate system updates, and high-quality client service for internal and external stakeholders.
Role type
Senior IC team lead (operations support)
Builds
Efficient valuation appointment booking and tracking workflows for commercial and residential valuations
Domain
Commercial real estate operations
Required skills
Team leadership, stakeholder communication, operational resilience, process improvement, quality assurance, performance management, training and development, conflict resolution, time management
Preferred skills
Experience in commercial real estate, familiarity with valuation systems, ability to handle confidential information
Technologies
Internal valuation systems, Excel
Responsibilities
Supervise team members and drive a high-performance culture, coordinate employee induction and training, monitor and manage performance issues, liaise with clients and valuers regarding job status, ensure accurate updates in system platforms, generate reports on key performance metrics, conduct team meetings and coaching sessions
Seniority
Senior, hands-on IC
